POSITION INFORMATION

KEY RESPONSIBILITIES

• Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Wanderial to the needs of customer
• Thoroughly conduct necessary follow-up to ensure customer needs are met
• Answer customer’s inquiries regarding all aspects of their travel on Wanderial or one of our travel partners (vendor)
• Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution
• Assist customers with technical website and mobile navigation needs
• Make new reservations and change existing reservations on scheduled domestic and international flights
• Perform both computer and inbound/outbound telephone related tasks
• Other duties as assigned
• Embody the Wanderial Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring

HOURS

• The call center is open 24/7/365
• Candidates must be flexible and willing to work early mornings, afternoons, evenings, weekends, and holidays

TRAINING

• We will have training classes
• Training is structured and fast pace. We encourage new hires to study daily in order to fastly align with the company programs

WORK FROM HOME PROGRAM

• Agents will be required to work from home; some in-office time is required
• Requirements for work from home: Must establish and maintain designated work area; must maintain (at company expense) high-speed internet connection – Minimum connection speeds must be met

QUALIFICATIONS

• High School diploma or equivalent required
• Minimum age of 18 years old
• Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required
• Demonstrated knowledge and aptitude to use computers and related technology skillfully required
• Fluent in English is highly preferred
• Proficient keyboard skills required
• Must have strong customer service skills and a professional and pleasant phone demeanor
• Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers
• Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required
• Adaptable to performing work according to set procedures required
• Excellent attendance and reliability required
• Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed. Hours could include late nights and early mornings.

OUR CULTURE – Wanderial

For eligible employees, our company offers a unique total rewards package that few companies can match, including:

• Monthly and annual incentive bonus plans
• Time off
• Generous employee travel program