Customer Service Agent

Customer Operations Agent

Location:     Jakarta, Indonesia

Job Type:     Full-time



Helpster is revolutionizing the labour market in Southeast Asia, by changing the way blue collar workers find new employment opportunities. By using the latest mobile technology, we provide people with an opportunity to earn more money by instantly connecting them to businesses in their area looking for workers that match their skills and experience.  We give businesses the tools to instantly get the workers they need when they need it, allowing them to better manage their fluctuating manpower requirements.  As Southeast Asia’s first “On-Demand” staffing platform, Helpster is changing the way people find work, and businesses find workers.

Helpster is a fast paced company driven by a team of young, ambitious, tech savvy, entrepreneurs, who have a vision to change the way people connect with job opportunities.  If you are looking for an exciting opportunity to be part of a fast paced, growing team, then this could be the opportunity for you…


We are looking for a customer-oriented service representative to provide product/services information and resolve any problems that our clients might face with accuracy and efficiency.  The target is to ensure excellent service standards and maintain high customer satisfaction.  The customer service agent will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Key Responsibilities

  • Handling Incoming and Outgoing calls including Live Chat/Email/Phone
  • Deliver professional customer service to all customers
  • Perform customer verifications and set up new customer accounts
  • Respond promptly to customer inquiries and issues
  • Process orders, forms, applications and requests
  • Record customer interactions and transactions
  • Meet individual and overall Customer Service Call Center KPI

Key requirements:

  • Strong interest in working in a dynamic start-up company environment
  • Strong interest in working in a customer service and support environment
  • Customer oriented mindset
  • Minimum 1 year experience in a customer support or call center role
  • Available to work in shifts
  • Excellent communication, and customer interpersonal skills
  • Fluent in Bahasa with good English language skills

COMPENSATION:    Based on experience

Company Name Helpster
Description Helpster is about matching the right people with the right opportunities, seamlessly. So how you fit into the puzzle, whether it’s finding qualified Partners or signing up awesome places to work or building a beautiful product that help thousands of people discover their potential, it’s really up to you. Just go with the passion that would allow you to showcase your best!

We intend to grow fast in Indonesia and have our foot on the gas. We want you to be a part of the exciting ride and the growth story. So if you believe in making a positive impact in people’ life and continuously being challenged to deliver your best, we think Helpster could be your home!

Industry Human Resources Management Consulting
Job type Full Time
Salary Range RP3000000 RP5000000
Application Deadline 01/31/2017
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