Customer Operations Agent

Location:     Jakarta, Indonesia

Job Type:     Full-time

ABOUT HELPSTER:

Helpster is revolutionizing the labour market in Southeast Asia, by changing the way blue collar workers find new employment opportunities. By using the latest mobile technology, we provide people with an opportunity to earn more money by instantly connecting them to businesses in their area looking for workers that match their skills and experience.  We give businesses the tools to instantly get the workers they need when they need it, allowing them to better manage their fluctuating manpower requirements.  As Southeast Asia’s first “On-Demand” staffing platform, Helpster is changing the way people find work, and businesses find workers.

Helpster is a fast paced company driven by a team of young, ambitious, tech savvy, entrepreneurs, who have a vision to change the way people connect with job opportunities.  If you are looking for an exciting opportunity to be part of a fast paced, growing team, then this could be the opportunity for you…

ABOUT THE POSITION:

We are looking for a customer-oriented service representative to provide product/services information and resolve any problems that our clients might face with accuracy and efficiency.  The target is to ensure excellent service standards and maintain high customer satisfaction.  The customer service agent will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Key Responsibilities

• Handling Incoming and Outgoing calls including Live Chat/Email/Phone
• Deliver professional customer service to all customers
• Perform customer verifications and set up new customer accounts
• Respond promptly to customer inquiries and issues
• Process orders, forms, applications and requests
• Record customer interactions and transactions
• Meet individual and overall Customer Service Call Center KPI

Key requirements:

• Strong interest in working in a dynamic start-up company environment
• Strong interest in working in a customer service and support environment
• Customer oriented mindset
• Minimum 1 year experience in a customer support or call center role
• Available to work in shifts
• Excellent communication, and customer interpersonal skills
• Fluent in Bahasa with good English language skills

COMPENSATION:    Based on experience