• providing help and advice to customers using Bornevia customer service product
• communicating courteously with customers by telephone, email, social media, chat, and face to face
• investigating and solving customers’ problems with other team members
• help improving customer service procedures, policies and standards for your organisation or department
• keeping ahead of developments in customer service by reading relevant journals and courses

Requirement

• listening skills, to understand exactly what customers require
• confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• good personal presentation
• a commitment to improve your own customer communication skills on an ongoing basis