– Handle international inbound & outbound calls
– Receive incoming calls and provide overall customer service to callers’ satisfaction
– Handle customer complaints properly
– Working 4 hours / day (minimum)
Requirements :
– Mandatory language : English
– Must be fluent in speaking English
– Candidate must possess at least SMU degree
– Must be able to comprehend English at a high level
– Must be available for shift work on a rotating roster basis
– Good computer skills in general and typing skill in particular
– Reliable, punctual and self-disciplined
– Have “can do” and positive attitude
– Fresh graduates are welcome
| Company Name | PT. Quantum Media Communications Indonesia |
| Description | PT Quantum Media Communications Indonesia (QMCI) is a national company engaged in Business Process Outsourcing (BPO) services such as Contact Center and Call Center services since 2001. As an International Contact Centre service provider based in Jakarta, QMCI offers a wide range of customized solutions ranging from Inbound, Outbound and Business Process Outsourcing across all industries to reduce clients’ operation costs but still with the highest levels of service.
QMCI started by having a partnership with Link Communication Corporation Pty. Ltd which has the center of operation in Melbourne, Australia and is the biggest paging company in Australia in February 2001. Quantum Contact Centre is currently handling Australian clients and market, and since 2012 has a mutual cooperations with Outsource Solution Centre (OSC), an Australian based Solution provider that was able to tailor the best solution for all sized clients ranging from large scale corporate enterprises, government sectors to small and medium businesses. Currently this partnership has served more than 600 customers from government, private business and some of the individual business. As the goal is to improve the outsourcing business, QMCI decided to pursue domestic market. Quantum Contact Centre handled a quick count polling projects for Indonesian President Election in 2004. Later from March 2010 up to 2015, QMCI is in partnership with PT. Pos Indonesia (Persero) as an outsourcer to run their national Contact Centre operations. Some local partners and foreign investment has also entrusted the handling their contact center to QMCI like Quipper, Vision Fund Indonesia, etc. |
| Industry | Call Center It-Enabled Bpo |
| Job type | Part Time |
| Salary Range | RP1000000 RP3000000 |
| Application Deadline | 05/31/2017 |
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