Hi, Bonolo is looking for passionate customer service and operation intern to optimise the shopping journey experience. Handling direct interaction as well as backstage activities to smooth the process from production, order, item delivered, to result WOW experience of the customers.

As Bonolo focuses on experience of its customers, Bonolo believes that the fun, cheerful, and unexpected interaction from the customer service will be the key to leverage customer loyalty, specifically through remarkable service within Bonolo’s brand characteristics.

You’ll be involved in:

1. Handle questions coming through company’s phone, while infusing Bonolo’s value within the interaction.

2. Tackle the shopping journey process,(from making order, mdispatching order, to checking order delivered).

3. Measure the level of customer satisfaction.

4. Mining feedback and build close relationship with bonolo’s customer.

5. Organising customer’s data, as a strategy to develop customer loyalty activation.

6. Monitoring QC system to produce ideal products.

7. Formulate the number of stock and complimentary items to produce periodically.

Reach us!

Check out www.bonolo.id or instagram @bonolo.id