Job Descriptions:    

• Respond to customer inquiries and comments on live chat in real time as necessary.
• Handle and resolve customer complaints.
• Greet customers warmly about their problem or complaints.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information.
• Daily community management, fan engagement, and content moderation on social media channels.

Job Requirements:    

• Fresh Graduate with relevant experience are welcome, prefer experience one
• Excellent customer service and communication skills.
• Positive attitude, detail and customer oriented with good multi tasking and organisational ability.
• Experience in handling sensitive complaints.
• Fluency in English is plus point.
• Fast learner and able to work both in a team & independently.