Uraian Tugas & Tanggung jawab ( Responsibility ) :

1.          Ensure good quality of product and services / memastikan customers mendapatkan pelayanan terbaik dan produk berkualitas baik ( ensuring customers get the best service and best quality food and beverage )

2.          Maintain cleaning and neatness. menjaga kebersihan, kerapihan dan kenyamanan outlet secara keseluruhan ( ensuring well maintained cleanliness , hygiene & sanitation ), memperhatikan jadwal  kegiatan cleaning dan melaksanakan daily cleaning dan general cleaning.

3.         Greeting and smile. membudayakan greeting “menyapa customers” dan selalu tersenyum ( always welcome with greeting and smile )

4.         Performance personality. menjaga penampilan / dandanan, sikap kerja dan berkepribadian ( good grooming , good working  attitude and good personality )

5.         Knowledge. menguasai pengetahuan tentang produk, menu dan service ( knowledg product , menus, and services ) menguasai pengetahuan mengenai semua standar prosedur pelaksanaan kerja  atau SOP ( good knowledge of SOP ) & selalu menjalankan “7 step of services”  ketika melayani customer di cashier counter

( greeting, suggest menu, taking order, repeat order, transaction processing, table number, say thanks and let customer have a seat )

6.         Maintain the storage system of products. menjalankan fifo product, checking shelf life dan daily day-dot ( maintain fifo product and daily day-dot product )

menjaga kondisi penyimpanan agar menjamin kualitas kesegaran produk makanan dan minuman ( maintain storage conditions to keep best quality and freshness of food and beverages  )

7.         Maintain daily check list. melaksanakan semua kegiatan daily check list ; temperature check list dan daily wastage record ( maintain all activities daily check list and wastage record )

8.          Teamwork. Menjalin dan menjaga kerjasama yang baik antara rekan kerja dan atasan