Japanese Guest Relation

Qualification :

• An ability to listen and respond to demanding Japanese Guest needs
• Excellent interpersonal and communication skills
• Commitment to delivering a high levels of customer service
• Flexibility to respond to a variety of different work situations
• Fluent in English; writing & speaking is preferable

Responsibilities :

• Meet, greet and direct Japanese Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Manage, record and resolve promptly Guest or customer complaints
• Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Lounge

Willing to relocate @ Seminyak, Bali

Allowance :

• Service charge
• BPJS
• Meal
• Transport

Please send us your email to hrd@ize-seminyak.com