Technical Support
Requirements:

• Have experience working as technical support
• Accountable and resourceful
• Able to work under pressure and fast-paced environment
• Good command in English and Bahasa
• Pro-active, sociable and love to establish relationships
• Not afraid to communicate

Job Scope:

• Understanding the needs of the company clients
• Help the on-boarding support team
• Maintain relationship with clients, daily support, assisting on-boarding support for implementation
• Attract potential customers by answering product and service questions; suggesting information about products and services
• Maintain customer records by updating account information
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepare product or service reports by collecting and analyzing customer information

Benefits:

• Working in a cozy space with playing room and nap area
• Daily lunch provided
• Free flow pantry
• Monthly company outing and annual company road trip voted by all
• Promotional opportunities
• Potential overseas job posting
• Sponsored personal self development courses

What to send:

• Resume
• Experience