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E-commerce Customer Service

freelance laku6
Job Title
E-commerce Customer Service
Job Description We are hiring E-commerce Customer Service that will be focussing on all levels of customer interaction via phone, email, chat, social media and any other communication channels. The ideal candidate for this role will be and detail oriented with an entrepreneurial personality to grow company sales

Main Job Tasks and Responsibilities

  • deal directly with customers either by telephone, electronically (online) or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • perform customer verifications
  • process orders, forms, applications and requests
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • manage administration
  • communicate and coordinate with internal departments
  • provide feedback on the efficiency of the customer service process

Requirements:

  • Female. Max 28 years old
  • Passionate about Digital business
  • High Proficiency in Chatting & Coummunication skill
  • Able to deliver Results under Pressure
  • Proficient in Computer Skills including Microsoft Office
Company Name
Laku6.com
Company Description Our vision at Laku6 is to help the emerging middle class of Indonesia upgrade their lives and homes at affordable prices. We sell Certified Used-Phones which are tested to be 100% functional and comes with a 30-Day Guarantee. We also analyze >10,000 online seller posts every day to provide users with the latest and most accurate used-phone prices as a free service.
Opening type Fresh Graduates
City Jakarta
Salary Range Rp1,000,000 – Rp3,000,000
Application Deadline 1-11-2016
Send CV to: gun@laku6.com

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